I recently gave another presentation on "Listening—The Hidden Motivator" (one of my favorites) and was reminded again of an excellent resource I have used again and again over the years. It's Nancy Kline’s book, Time to Think, and her detailed explanation of the components of a Thinking Environment. One of the most important is our capacity for listening. Consider the following:
“Until we are free to think for ourselves, our dreams are not free to unfold.”
The best conditions for thinking, if you really stop and notice, are not tense. They are gentle. They are quiet. They are unrushed. Giving good attention to people makes them more intelligent. Poor attention makes them stumble over their words and seem stupid. Your attention, your listening is that important. We think we listen, but we don’t. We interrupt, finish others’ sentences, insist of telling our own stories, and give advice, and give more advice!
This is because an assumption raised itself from the land of creaking social indoctrination and told you what to do. It said, “Helping people always means giving them your ideas.” You assumed that the caller’s brain, the one that contained their problem, did not also contain the solution. You assumed, because you had been taught this almost since you could breathe, that helping people means thinking for them. The thing you would do, therefore, would be to listen only as long as it took your brain to think of an idea for them. But your ideas were not their ideas. Because your ideas were not theirs, they were less likely to act on them than they would have been if the ideas had been their own.
Real help, professionally or personally, consists of listening to people, of paying respectful attention to people so that they can access their own ideas first. Usually the brain that contains the problem also contains the solution – often the best one. This is not to say that advice is never a good thing or that your ideas are never needed. Sometimes your suggestions are exactly what the person wants and needs. But don’t rush into it. To help people think for themselves, first listen. And listen. And just when they say they can’t think of anything else, you can ask them the question, “What else do you think about this? What else comes to mind that you want to say?”
The important thing is what happens for them because you let them do it themselves. To be interrupted is not good. To get lucky and not be interrupted is better. But to know you are not going to be interrupted—that is categorically different. That is bliss.
